Privacy Policy

This Privacy Policy describes how Silicon Pro Plumbing (“Silicon Pro Plumbing,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit siliconproplumbing.com (the “Site”), request a quote or service, or use our plumbing services (collectively, the “Services”).

By using the Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Information We Collect

Information you provide to us. When you request a quote, schedule service, contact us, or fill out a form on our Site, we may collect:

Name
Email address
Phone number
Service or property address
Details about the work you’re requesting (e.g., property type, the plumbing issue, fixtures or systems involved, special requests)
Any other information you choose to provide in a message or form field

Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information through cookies and similar technologies, including:

IP address and approximate location
Browser type and device information
Pages viewed, links clicked, and time spent on the Site
The referring website or search query that brought you to the Site
Date and time of your visit

Information from third parties. We may receive information about you from advertising and analytics partners, lead-generation sources, or referral partners who have a relationship with you.

We do not knowingly collect sensitive personal information (such as government IDs, financial account numbers, or health information) through the Site. Please do not submit such information through our forms.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes and estimates
Schedule, dispatch, perform, and follow up on plumbing services
Process payments and maintain service and warranty records
Send appointment confirmations, reminders, and service-related communications
Improve and operate the Site and our Services
Measure the performance of our advertising and marketing
Protect against fraud, secure our systems, and comply with legal obligations
Send you promotional messages where permitted by law (you can opt out at any time)

3. Cookies and Tracking Technologies

Our Site uses cookies, pixels, tags, and similar technologies. These help the Site function, remember your preferences, measure traffic, and support our advertising. Some of these technologies are operated by third parties.

We aim to obtain your consent before placing non-essential cookies or activating non-essential tracking technologies, and to provide you with controls to manage your preferences. You can also adjust your browser settings to refuse or delete cookies, though some features of the Site may not work properly as a result.

Global Privacy Control (GPC). Where required by law, we honor browser-based opt-out preference signals, including the Global Privacy Control, as a valid request to opt out of the sale or sharing of personal information for the browser and device from which the signal is sent.

4. How We Share Your Information

We do not sell your personal information for money. We may share your information in the following ways:

Service providers. With vendors who perform services on our behalf — for example, scheduling and customer-management software, payment processors, hosting providers, email/SMS providers, and analytics providers. These providers are permitted to use your information only to perform services for us.
Advertising and analytics partners. We may share certain online identifiers and activity with advertising and analytics partners (such as Google and Meta) to measure and deliver advertising. Under California law, some of this activity may be considered “sharing” for cross-context behavioral advertising, and you have the right to opt out (see Section 6).
Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Silicon Pro Plumbing, our customers, or others.
Business transfers. In connection with a merger, acquisition, financing, or sale of assets.

5. Third-Party Services

Our Site may use third-party tools that have their own privacy practices, which may include:

Google Analytics and Google Ads
Meta (Facebook) advertising tools, if enabled
A scheduling, dispatch, CRM, or lead-capture platform used to manage quotes and appointments
A payment processor for invoicing and payments

We encourage you to review the privacy policies of any third-party services you interact with. The Site may also contain links to other websites; we are not responsible for the privacy practices of those sites.

6. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), gives you the following rights:

Right to know / access. Request the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties with whom we share it.
Right to delete. Request that we delete personal information we collected from you, subject to certain exceptions.
Right to correct. Request that we correct inaccurate personal information.
Right to opt out of sale or sharing. Opt out of the “sale” or “sharing” of your personal information (as those terms are defined under the CCPA).
Right to limit use of sensitive personal information. To the extent we use any sensitive personal information beyond permitted purposes, you may direct us to limit that use.
Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

How to exercise your rights. You may submit a request by:

Email: siliconproplumbing@gmail.com
Phone: (408) 545-8808

We will verify your request by confirming information we already have on file. You may also designate an authorized agent to make a request on your behalf, subject to verification.

Do Not Sell or Share My Personal Information. To opt out of the sharing of your personal information for cross-context behavioral advertising, you may email us at siliconproplumbing@gmail.com or enable a Global Privacy Control signal in your browser.

We will respond to verifiable requests within the timeframes required by law.

7. Data Retention

We keep personal information for as long as needed to provide the Services, maintain business, service, and warranty records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and Services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the Site or Services after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Silicon Pro Plumbing 1111 Elko Dr Ste E, Sunnyvale, CA 94089 Email: siliconproplumbing@gmail.com Phone: (408) 545-8808

This document is a template provided for general informational purposes and does not constitute legal advice. Because privacy laws — including the CCPA/CPRA and the California Invasion of Privacy Act (CIPA) — change and apply differently depending on the tracking technologies actually in use on the Site, this policy should be reviewed by qualified counsel and kept consistent with the cookie/consent configuration deployed on the live site.